art's vision

We deeply value your trust in our store and want every customer — no matter where in the world you are — to feel completely secure, satisfied, and supported when ordering from us. Our products are designed to inspire, and our service aims to match that same level of care and quality. If for any reason you are not fully happy with your purchase, we’re here to help and to make the process as smooth as possible. You may request a return within 14 days from the day you receive your package, provided that the item is in its original, unused condition, complete with all packaging and labels intact, and that you can provide proof of purchase such as an order confirmation or receipt. Please contact us at info@art-s-vision.xyz before shipping anything back — we will provide clear instructions on how and where to return your item depending on your location. Returned products without prior notice may unfortunately not be accepted. If your item has arrived damaged, incorrect, or incomplete, please notify us within 5 days of delivery and include your order number along with clear photos of the issue so we can understand what went wrong and fix it quickly. In such cases, we will gladly replace the product at no extra charge or offer you a full refund — your choice. Please note that in standard cases, shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defect. Once we receive your returned item and inspect its condition, we will notify you of the status of your refund. If approved, a refund will be processed automatically to your original payment method, usually within 5 to 10 business days, depending on your bank or payment provider. Certain products are not eligible for return, including items that have been visibly used, opened or damaged by the customer, any custom-made or personalized sets, and digital products if offered in the future. We want every order to be a joyful part of your creative journey, and if anything feels off, we’re just one message away. Please don’t hesitate to reach out to us with any questions, concerns, or doubts. Whether it’s before your purchase, during delivery, or after you’ve received your package, we’re committed to treating you with kindness, understanding, and full transparency. Art is about trust, and so is shopping with us.